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Resources
How Caller Location Guides NG9-1-1 Call Routing
When someone calls 9-1-1, getting the call to the right Emergency Communications Center (ECC) or Public Safety Answering Point (PSAP) is one of the first critical steps in the emergency response process. In a Next Generation 9-1-1 (NG9-1-1) environment, that decision increasingly depends on one essential piece of information: the caller’s location. Unlike legacy 9-1-1…
What Is School Emergency Call Routing in 2026?
When a 9-1-1 call is made from a school, knowing the campus address is only part of the challenge. Dispatchers and first responders also need to understand where on the campus help is needed. School emergency call routing combines 9-1-1 location information, GIS data, and emergency communications technology to help connect an emergency call with…
Why School Safety is Built Before a Crisis
By Rose Bentley, Chief Operating Officer, GeoComm Last week, I stood inside an elementary school in Georgia and watched a community put months of preparation into practice. In that moment, our work felt very different than lines on a screen, GIS data, or a completed project. It became real. The school was Harmony Elementary. Earlier…
