Effective Date: July 2020
Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at GeoComm, and we go to great lengths to protect it.
Why We Collect Personal Information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. We also collect personal information necessary for the System to work properly. We use personal information in the following ways, including but not limited to:
- Providing Services and Support
Performing the essential functions of the System including responding to inquiries, providing you with webinars and online demonstrations, fulfilling orders and requests, processing payments, providing support and troubleshooting, and communicating with users about their use of the System or regarding a user initiated inquiry on the System.
- Use of Our Services
To assist you with service issues, enabling you to download software updates, collecting information from your participation in online surveys, and registration of your products and purchase of products.
- Assessing Job Applications and Employment Qualifications
Assessing job applications you submit to us and your qualifications for employment with GeoComm.
- Communicating with Users About Products or Services
Sending or initiating direct marketing programs, such as newsletters or information about new products or services we are offering, using content from social media platforms where users discuss our products or use a hashtag related to our products.
- Personalizing User Experiences on Our System
Tailoring content on the System based on user location, preferences, and other personalization factors.
- Analytics and System Improvement
Tracking information about your visits to our website or use of the System to allow us to provide better service; using certain online preferences in the aggregate across all users to evaluate the System and develop additional products and services to offer; for market research purposes to gain a better understanding of our customers and provide more valuable service; for auditing, research, and analysis to improve GeoComm’s products.
- Compliance with Legal Obligations
Sharing information to comply with the law or a legal proceeding, such as in response to a subpoena or court order.
What Information We Collect and How We May Use It
When our website readers use the System, such as by submitting resumes, GIS data, completing a form, or commenting on a post, we track each users’ information. In addition, there are a few situations in which your personal information may help us give you better products. The information we may collect includes, but may not be limited to the following:
- Email address, phone number, mailing address, and other contact information;
- Financial information necessary to process a purchase or other request;
- Information you submit as part of an employment application;
- Contact preferences;
- Information about the GeoComm products you own;
- Information about your occupation and location;
- GIS data files containing publicly available address data;
- Business affiliations;
- Other information you provide in forms provided on the website; and
- Other information related to your requests or inquiries.
Information Collected Automatically
Some of the personal information we collect from you may happen automatically. We use tracking technologies such as cookies, log files, and pixel tags to automatically collect information when users visit our System. Information we collect includes but may not be limited to:
- IP address to measure our website traffic and to help provide a more personalized experience;
- Information regarding your browser and other technical specifications required to use our System;
- Your transaction history relating to the use of our products and services;
- Computer data or files, often called “cookies,” which may be sent by your web browser and stored on an individual computer to allow our server to “recognize” you through the navigation of the Site, and for us to credit your account for various online transactions; and
- Computer data files, often called “web beacons” that are collected from emails or links on third-party sites that allow our server to evaluate the popularity of those links or the information contained in emails or on third-party sites.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. GeoComm will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the GeoComm website. When customers click one of these URLs, they pass through our Web server before arriving at the destination Web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition, we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our System. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we are sending only messages that are of interest to our customers. We store all this information in a secure third-party hosted database located in the United States.
Collecting Information from Children Under the Age of 16
Our website and System are not designed for children, and we do not knowingly collect information from any person under the age of 16.
Publicly Displayed Information is Public
If you use a bulletin board or chat room on a GeoComm website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. GeoComm is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, GeoComm will collect that information from your interaction and the information will become publicly available.
When We Disclose Your Information
GeoComm takes your privacy very seriously. GeoComm does not sell or rent your contact information to other marketers.
There are also times when it may be advantageous or necessary for GeoComm to make certain personal information about you available to companies that GeoComm has a strategic relationship with or that perform work for GeoComm to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with GeoComm’s policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
We may also disclose your information to a third party as part of reorganization or a sale of the assets of GeoComm, or its subsidiaries or divisions. Any third party to which GeoComm transfers or sells the System or related assets will have the right to continue to use the personal and other information that you provide to us.
How We Protect Your Personal Information
GeoComm takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
GeoComm uses Secure Sockets Layer (SSL) encryption on all Web pages where personal information is required. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure Web browser.
GeoComm uses a third-party credit card processor to handle any credit card transactions. No credit card information is stored at Geo-Comm.
Third Party Websites and Links
International Data Transfers
GeoComm is located in the United States and all data related to the System is collected and processed by GeoComm in the U.S. If you are not located in the U.S., your personal data will therefore be transferred to, processed, and stored in a country outside of the country where you live. By submitting your personal information to us, you are consenting to the processing of your personal information in the U.S.
We encourage you to contact us regarding any issue, concern, or complaint at [email protected] European Union data subjects may file a complaint with a data protection authority regarding our processing of your personal data. For more information, please contact your local data protection authority.
European Union Data Subject Rights
The lawful basis for the collection and processing of your information is based on your consent, as necessary to provide services to you or fulfill a contract with you, and GeoComm’s legitimate interest. We retain data collected from you only for as long as necessary to complete the purpose for which it was collected.
As a European Union data subject, you may have certain rights under the GDPR, including the following:
- Right of Access
You may have the right to access data collected about you. If you would like to know exactly what information we have collected about you and how it has been used, please contact us.
- Right of Rectification
You may have a right to correct any incorrect or incomplete information we have about you. To request a correction, please contact us.
- Right to Erasure
In certain circumstances, you may have the right to request that we delete your personal information. To request erasure, please contact us.
- Right to Restrict Processing
In certain circumstances, you may have the right to restrict the processing of your personal information. To exercise your right to restrict processing, please contact us.
- Right to Data Portability
You may have the right to receive personal data we have collected from you in an accessible format. You may also have the right to have the personal information we have collected from you transferred to another controller. To submit a request, please contact us.
- Right to Object
You may have the right to object to the processing of your personal data for direct marketing purposes. To object to the processing of your personal data, please contact us.
- Rights Related to Automated Decision Making Including Profiling
You have the right not to be subject to a decision based solely on an automated process (no human involvement) which produces legal effects or significantly affects you in a similar way. We will not make these types of decisions by solely automated processed. If you believe that an automated decision making process was applied to you, please contact us.
You may exercise any lawful rights you may have under the GDPR by emailing us at [email protected]
Your California Privacy Rights
If you are a California resident, you may have certain rights under California Consumer Privacy Act and other data protection laws, including:
- The right to know the sources of your personal information we have collected in the last twelve months, what we use that information for, whether it is being disclosed or sold, and to whom it is being disclosed or sold.
- The right to “opt-out” of GeoComm’s sale of your personal information to any third parties.
- The right, with some exceptions, to have your personal information deleted from GeoComm’s possession or control.
- The right to receive equal service and pricing from GeoComm even if you exercise any of your privacy rights.
You may submit requests for access or erasure of your personal information by calling toll-free (within the U.S. only) at 1-888-436-2666 or emailing [email protected]
If you submit a request for access or erasure of personal information, you will be required to verify your identity by answering certain questions. We will not disclose or delete any information until your identity is verified.
If you are making a request for erasure, we will ask you to confirm again that you want us to delete your personal information before processing your deletion request.
If you are making a request for access, we may not be able to provide specific pieces of personal information if the disclosure creates a substantial, articulable, and unreasonable risk to the security of your personal information, your account with us, our network or the System.
You may designate an authorized agent to submit a request on your behalf by providing that agent with your written permission. If an agent makes a request on your behalf, we may still ask that you verify your identity directly with us before we can honor the request.
Agents making requests on behalf of California residents must verify the request by submitting written authorization from the individual. We will not honor any requests from agents until authorization is verified.
Our response to a request is at no cost to you. We endeavour to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
Under the California “Shine the Light” law, California residents may request information about our disclosures of certain categories of personal data to third parties (i.e., our affiliates) for such third parties’ direct marketing purpose, by emailing [email protected] or writing to: GeoComm (California Privacy Rights), Attn: Heather Hoskins at [email protected] or, 601 West St. Germain Street, St. Cloud, MN 56301.
If you are under 18 years old, a California resident, and a registered user of any website where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to [email protected] Your request does not ensure complete or comprehensive removal of what you have posted and the law may not require or allow removal even if requested.
Do Not Track Signals
The System does not respond to Do Not Track signals.
- You may have your contact information removed from our marketing lists to inform users of new or relevant products, services, and special offers by clicking on the unsubscribe link in any communication received from us, or by emailing us at [email protected]; and
- You may limit the collection of “cookies” through your browser settings. However, this may disable our ability to provide you with the most relevant products or information regarding the System.
Our Companywide Commitment to Your Privacy
As we said, GeoComm takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to GeoComm employees and strictly enforce privacy safeguards within the company. In addition, GeoComm supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
If you want more information what we do with the information we collect or understanding your privacy rights, please call 1-888-436-2666 and ask for our marketing department.