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Customer Profile: Rio Grande Council of Government (RGCOG)

Rio Grande Council of Government (RGCOG) went live with GeoComm Maps as part of a cloud-native call-handling implementation by Carbyne. The system went live in February of this year and provides RGCOG, a regional entity that manages 9-1-1 for five of the most rural counties in the United States, with the latest technology.

“The Rio Grande Council of Governments is proud to be the first in the nation to implement a cloud-native application with the Carbyne APEX solution utilizing GeoComm cloud-native mapping software. Through the integration of GeoComm Maps, our PSAPS now are receiving the most comprehensive maps that are delivered in a single map display and are shared as a common operating picture (COP) within and between agencies; improving our Dispatchers’ situational awareness and emergency response by delivering the right location data. Our service area’s geography is mountainous, rugged and rural. GeoComm has positioned our counties to be the most prepared to respond to all emergencies and save lives,” said Annette Gutierrez, Executive Director, Rio Grande Council of Governments.

“We are proud to have worked with Carbyne and RGCOG on this project, which focused on implementing an emergency call taking solution which enables dispatchers to respond more quickly and connect directly to emergency situations. GeoComm Maps, a Cloud-Native, vendor agnostic, mapping solution utilized in this project, further empowers RGCOG emergency call takers by providing them the ability to leverage their locally authoritative GIS data when identifying the physical location of the 9-1-1 caller,” said Ron Helterbrand, GeoComm Territory Sales Manager.

April 14, 2022

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