Team Spotlight

Today, most people expect that 9-1-1 call centers can pinpoint their exact location during emergency calls, even inside of buildings. Unfortunately, you do not have to look far to find high profile cases where challenges locating 9-1-1 callers indoors have contributed to increased emergency response times, and even tragic outcomes. While new regulations, standards, and technologies are emerging that can provide position measurements for wireless 9-1-1 callers indoors, all too often this information is not actionable, and provides little more than a blue dot on an otherwise blank whiteboard for emergency responders. GeoComm is working hard to solve this problem and our team of industry experts are dedicated to helping public safety agencies across the United States utilize this important and valuable piece of Public Safety Location Intelligence® to enhance their emergency response situational awareness.
Get to know some of GeoComm’s team of indoor location experts.
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Keri Brennan
Product Manager
What do you find most exciting about the technology advancements utilized in GeoComm Indoor Maps?
With over 125 million buildings in the United States and only about 1% currently mapped and accessible for public safety and first responders, indoor maps are the great unmapped territory. Today, we take for granted that a telecommunicator can find us. With advances in technologies, first responders can get to the right building quickly, however, getting to the right floor and unit in a very large building is critical to quickly respond to emergencies. We are moving towards a time when not only are we utilizing 3D information (z-axis) to help locate which floor we are on, but in the next few years, we will begin to visualize spaces in 3D as well. Smart Cities, Digital Twins and 3D information are the way of the future and indoor maps is a key cornerstone to working with this critical information.
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John Brosowsky
VP of Innovation
What do you find most exciting about the technology advancements utilized in GeoComm Indoor Maps?
Indoor mapping in both two and three dimensions is exciting to me as it’s a whole new frontier for GIS. Today the outdoors is fairly well mapped across the United States, but the indoors represents a vast and largely uncharted geography that our nation’s emergency responders must deal with on a daily basis.
According to The National Human Activity Pattern Survey (NHAPS), the average U.S citizen spends over 80% of their life indoors. William R. Ott, a physical scientist at NIST, has observed that humans are basically an indoor species. A challenge for 9-1-1 is that today over 80% of all 9-1-1 calls now originate from cell phones, and historically cell phone location technology has not worked well indoors. Fortunately, several years ago the FCC realized this and imposed new rules on our nation’s wireless carriers to begin determining more accurate locations of cell phones during 9-1-1 calls, including indoors and in 3-dimensions.
Today, we are finally beginning to see this new, raw, positioning data arrive natively with many 9-1-1 calls from cell phones. But in order to maximize use of this new positioning data to reduce response times and save lives, indoor maps are needed. A big challenge here is that there are A LOT of buildings in the world. There are over 125 million in the United States, over 12 million in Canada, around 20 million in Mexico, and around 20 million in the U.K, just to name a few. We don’t have to map every single-story single family residential home or backyard storage shed, but even if we only map large public buildings where a significant emergency incident could have a large impact on human life and the community, that’s still many millions of buildings!
As a result, GeoComm has been hard at work to decrease costs and time for creating indoor maps for emergency response. I am very excited about and proud of the progress GeoComm has made in massively scaling up our indoor mapping capabilities, including multiple patents GeoComm has been awarded in this area. I believe many local, state, and federal government agencies are going to begin mapping more and more buildings to make them safer for the public during emergencies. A big trend that GeoComm can help with, for example, is mapping all K-12 public and private schools in a state for 9-1-1, for a low cost, and in an on-going economically sustainable fashion to keep the indoor maps up to date over time as buildings change.
Indoor mapping and positioning of emergency callers is just the beginning, and I think we will see indoor maps become a platform also for indoor emergency responder location tracking, indoor routing and wayfinding, and IoT sensor feed mapping that can show alarm status, and other useful sensor detections inside of a building such as human occupancy counts inside rooms. In this way, smart buildings will become like participants in an emergency response. So, to sum it all up, this is a really exciting time the history of our nation’s 9-1-1 system.
If you’re reading this and are a 9-1-1 / public safety systems vendor and need to add indoor maps into your apps, give GeoComm a call, we can help! And if you’re a local, state, or federal government, or a private enterprise, who needs to get indoor maps built to support life safety and security applications, by all means please give GeoComm a call – we would love to talk to you more about how we can help you get started.
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Dan Craigie
Strategic Development Director
What do you find most exciting about the technology advancements utilized in GeoComm Indoor Maps?
With the influx of data and content in emergency communications, data interoperability will be a key driver of success and adoption. Like traditional base maps and aerial imagery, indoor maps can provide a foundational layer of location intelligence to public safety agencies no matter their jurisdiction or affiliation. Any entity responding to an emergency event should be working from a common operating picture and that’s what GeoComm Indoor Maps does for indoor 9-1-1 calls.
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Annaliese Heinicke
West Coast Territory
What is the greatest value indoor maps provides the public safety industry?
Indoor Maps are one of those things that seem so innate yet missing from most dispatch centers. We can open our phones and see a map of an airport right in our maps; why can’t that same ability be available to 9-1-1 and others in times of crisis? The advent of intensely accurate mobile callers has only highlighted the necessity of being able to navigate indoors. We often say, “seconds save lives”, but when it comes to navigating and managing an incident indoors, the ability to see what that interior landscape looks like really can save minutes. A highlight of GeoComm’s Indoor Mapping is bringing that interior landscape into the mapping applications used in 9-1-1 today. However, I feel the real power is in the activation of the situational awareness and native intelligence those maps can bring to a call’s response: from navigation to threat tracking, to available resources on-site.
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Steve Henningsgard
Site Reliability Engineer
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Gianna Miggins
Software Engineer
What is the greatest value indoor maps provides the public safety industry?
The greatest value indoor maps are providing the public safety industry is innovation. We are aiming to provide a new layer of GIS data to help save lives. This shows the industry how we can be using different forms of data to create useful and necessary descriptions of the location of a caller in need. This is only the beginning of this process, and we will continue to innovate.
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Jalen Olney-Dixon
Software Engineer
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Doug Parent
GIS Specialist I
What is your role on the GeoComm Indoor Maps team?
On the indoor maps team, I work directly with customers, primarily Denco 9-1-1, to obtain and review floor plan documents for processing and building indoor maps for delivery. I also help with testing and feedback for our software developers to help improve the functionality of our indoor processing tools. I also aid in the training and development of new hires and interns as they join our team.
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Todd Pieper
VP of GIS & Project Management
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Asher Roemeling
GIS Specialist I
What is the greatest value indoor maps provides the public safety industry?
Indoor maps allow officers in the field to see floor plans interactively. This provides the public safety industry with the ability to locate people in need wherever they are located and efficiently help without needing to figure out the best path in a building on-the-spot.
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Jeff Rogholt
Software Engineer
What is your role on the GeoComm Indoor Maps team?
The GIS Engineers and Software Engineers of the indoor maps team have worked closely together to identify and automate several manual tedious steps with the goal of reducing the time it takes to create vector tiles and/or mobile map packages of building’s indoor data. Most of the automation is developed in an ArcGIS Pro Add-In, named Indoor Maps Toolkit, and other automation features use AWS services.
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Jody Sayre
VP of Public Safety GIS Content & Services
What is the greatest value indoor maps provides the public safety industry?
Indoor maps improve visualization and interoperability for 9-1-1 call takers and first responders- to not only provide the building information of an incident but also the precise location within a building which will aid in decreasing emergency response times when every second counts.
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Ryan Thomas
VP of Engineering & Technology
What do you find most exciting about the technology advancements utilized in GeoComm Indoor Maps?
I get excited about using emerging indoor Public Safety Grade GIS data to help locate emergencies within a building. The potential for new indoor data correlations and insights could be transformative for indoor emergency response.
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Tyler Thompson
Strategic Accounts & Partnerships
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Marc Trinks
GIS Manager
What do you find most exciting about the technology advancements utilized in GeoComm Indoor Maps?
Up until a few years ago, 9-1-1 call takers could pinpoint your location down to a few city-block radius at most. With the advent of new technologies, we can now visualize a caller in the correct room of a building. Couple this with an indoor map, and you can now tell that the caller is in the closet in the back of room 256 on the second floor. These advances have all happened in just a few short years! The new generation of technology will allow us to show caller locations in 3 dimensions and allow for a whole new set of interactive tools within the once-static 2-dimensional paper style maps that users are accustomed to. Being part of the development of these new and creative ideas to assist responders in doing their jobs is what excites me most!
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Tim Welle
Product Manager
What do you find most exciting about the technology advancements utilized in GeoComm Indoor Maps?
It’s exciting that our technology enables our team to create high quality indoor maps at a low cost, which gives PSAP’s another item for their toolbox to reduce emergency response times.
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Ethan Credle
GIS Project Manager
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Katie Mueller
GIS Specialist I
What do you find most exciting about the technology advancements utilized in GeoComm Indoor Maps?
One of the most exciting advancements is the increasing accuracy and level of detail that can be captured in indoor maps. In emergency situations, every second counts, and being able to quickly locate people who are in need of assistance is essential!
Learn More about GeoComm Indoor Maps
Contact us to get started with your indoor maps project today!
Related Blog Posts
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March 6, 2023
GeoComm and Esri Canada collaborate on indoor mapping capabilities for better 9-1-1 emergency response
GeoComm, provider of Public Safety Location Intelligence®, and Esri Canada, a provider of geographic information system (GIS) solutions, have introduced a proof-of concept (PoC) solution that improves locating 9-1-1 callers inside buildings during an emergency event. The solution, unveiled at the Esri Partner Conference on March 6, 2023 in Palm Springs, California, aims to solve the challenges of identifying the specific locations of people, assets, and events that are indoors and commonly undetectable to emergency services personnel.
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February 21, 2023
GeoComm Announces Early Access Program for Vertical Location Content
GeoComm, provider of Public Safety Location Intelligence®, is announcing the early release of GeoComm Vertical Location Content, an extension of GeoComm Vertical Location Services which enhances raw z-axis 9-1-1 caller location data by making it actionable.