Customer Experience

Reliable, dedicated, and innovative are just a few words our customers use to describe GeoComm. We work hard for our customers to make sure systems function as expected and find solutions to meet both industry standards and jurisdiction-specific technical needs. Whether you are talking to a customer success manager, territory sales manager, project manager, GIS specialist, implementation specialist, or technical support analyst, GeoComm strives to provide the same trustworthy, loyal, and hard-working GeoComm experience.

  • Software Technical Support

    GeoComm’s technical experts provide technical support and answer product-related questions to ensure that your software meets your needs. By investing in quality software support and maintenance, you can be at ease knowing GeoComm is here to assist with technical questions and concerns and resolve issues quickly.

    Through an annual software support and maintenance agreement, GeoComm will:

    • Provide support services through telephone calls and e-mails, related to any software concern during regular business hours 8am-5pm CST, Monday through Friday.
      • Toll Free – 866-837-7379
      • Email – swsupport@geocomm.com
    • Provide 24 x 7 x 365 emergency application support. Please call the toll free number above for critical application support.
    • Respond to you within four hours or less during regular business hours
    Contact Software Support Team
  • GIS Maintenance Support

    GeoComm’s GIS Maintenance Support Team understands that keeping GIS map data current, accurate, and regularly incorporated into a public safety system is just as important as the initial investment in the data layers.  With proper and efficient maintenance, you are assured that lives are not put in jeopardy because of outdated or inaccurate GIS map data.  Our GIS Maintenance Support Team is focused on keeping your GIS map data current, accurate, and provide you with the best customer service available.  They work collaboratively to fulfill your maintenance service requests and produce the highest quality of GIS services.

    Contact GIS Maintenance Support Team
  • Project Management Approach

    GeoComm is committed to the success of our customer’s projects and uses formal project management processes based on industry effective practices to plan, formalize, and document our projects. All GeoComm projects are assigned a Project Manager, some of whom are certified Project Management Professionals (PMP) through the Project Management Institute (PMI).  PMP certification is a globally recognized and demanded credential that demonstrates our company’s commitment to the professional skills necessary to lead project teams and achieve successful project results. GeoComm’s Project Managers have extensive experience working with large, complex projects and possess the knowledge and skills required to bring projects to successful completion.

  • Project Implementation

    At GeoComm our goal is to have a well communicated project implementation plan with our customers.  Once the GIS data setup is complete, our project team prepares the system for implementation completing a variety of testing tasks to ensure implementation runs smoothly.  Once the testing tasks are complete, our project team coordinates an agreeable time for on-site implementation services and training.  Our goal is to schedule the system implementation when it is least disruptive to your existing, on-going operations.

"When training CAPCOG 9-1-1 GIS team members on the process of maintaining quality GIS data for the Capital Area Emergency Communications District, we always mention and encourage contacting the technical support available at GeoComm. Our GeoComm GIS representative is incredible to work with, and their team is always available when we need them."

Nikolas Pullias - GIS Operations Coordinator Regional Planning and Services, Capital Area Council of Governments

Our Customers Experience A GeoComm Team That Is:

  • Responsible

    We are committed to knowing and understanding the problems our customers face so we can provide high quality services and solutions to solve them. Our staff is dedicated to solving industry challenges so public safety can focus on saving lives.

  • Reliable

    GeoComm has served the public safety industry for the past 29 years providing innovative and progressive solutions that have been recognized by our customers in helping them provide effective, efficient, and accurate emergency response.

  • Real

    In an emergency situation, every second counts. We give you peace of mind that in an emergency, your GeoComm solutions will function properly because we know our customers have lives depending on them.

QUESTIONS? GIVE US A CALL.
Why Public Safety Location Intelligence®?

There is more data available than ever before and it just keeps growing.  Public Safety Location Intelligence® from GeoComm provides a new way to get the right location information, on the right map, for the right people, at the right time, in order to respond to emergency calls faster.

See Public Safety Location Intelligence® in Action >